We offer a simple love it or return it guarantee on all full priced items.
If for whatever reason you don't LOVE it, just send it back to us for an exchange, refund, or store credit.
You have 30 days from when your order was placed to return an eligible item.
Terms and Conditions
- Your return may be rejected if items fail to be in a re-sellable condition.
Returned items need to be in original condition, unwashed, unworn, all buttons done back up, all tags still on and with no marks present. Please ensure your piece is folded properly as well so it doesn't arrive back here severly creased.
- Returns for refund attract a $4.95 restocking fee, although exchange and store credit do not. (Please see details below).
Frequently Asked Questions
Where can I find your returns portal?
You can start a return through our returns portal here.
*Please note - if opting for exchange and you'd like to choose a different product altogether, please get in touch instead.
Am I able to get a refund?
You may return all full priced items (except earrings, headbands, scrunchies and Tibetan prayer flags) for a refund.
Can I return an item that was on sale?
You may return a regular sale item for store credit (only). If you were after an exchange, simply place a new order with your store credit once it arrives back here. Very sorry, but we do not refund sale items.
Items marked 'Final Sale' cannot be returned to us.
What can't I return?
We do not accept returns on items marked 'Final Sale'.
We also cannot accept returns on earrings, headbands, scrunchies or Tibetan prayer flags.
Who pays postage on a return?
We ask the person sending it back pays the return postage (whether for exchange, store credit or refund).
Will my shipping be refunded?
We're very sorry but we cannot refund your original shipping cost.
What do I do if I believe my item has a fault?
We're sorry to hear you've experienced a fault with your Surya item/s. Please get in touch with our team here or email us at info@surya.com.au. Make sure to include your order number and a picture of the fault and we'll be happy to look into the issue for you!
What is not considered a fault?
We try super hard to provide all the info you need prior to purchase, however some things do get overlooked. The following are not considered faults:
- Colour bleeding in the wash. Our low impact dyes do bleed colour in the beginning when washed. Please see care instructions here, and further dye information here.
- Perceived colour differences. We are not responsible for variances in computer screens or perception. Even though some style variants may have the same name, they may be slightly different to each other. (Example: what we call 'blue' can range from the deep ocean blue to the bright blue sky.)
Where do I find my store credit?
To access your store credit, you simply log-in to your account, and it will appear at checkout as a payment method (as well as on your dashboard). If you don't have an account, please create one and then log-in.
Why do you charge a restocking fee for refunds?
All returns for refund are now subject to a $4.95 restocking fee. This fee is not applicable to exchanges or returns for store credit. This fee is to cover our bank and platform fees associated with refunds. We are very sorry about this, but to keep our initial product cost down, we have had to introduce this fee.
*One charge per return for refund (ie - if you return 2 items together, it is just the one fee.) Exchanges and store credit do not attract this fee. Applicable on all orders placed after Friday 10th January 2025.
Once you've lodged a return request via the portal, please get your parcel ready and ship it back to us.
Step 1: Pack it correctly
Please make sure you fold your item/s correctly, all buttons are done up again, all tags still on, and there are no scents or marks on it - the way you received your piece.
Step 2: Include a Short Note
Please include a short note, stating your order number, email address and the return request you chose in the returns portal.
Step 3: Post it Back To us
Pop the item/s in a satchel and post it back to us through Australia Post. Make sure you keep the tracking information in case we need to check where it is.
Once it arrives back here at the warehouse, one of our team will inspect the item/s returned to ensure they meet our standards. We'll be in touch via email once your return is approved.
Purchased an item using a promotional code?
Unless otherwise specified, orders placed using promotional discount codes can be returned as usual. Regular return conditions apply. The return amount (either for refund or store credit) is the total amount you paid after the code was applied.
Purchased an item from a stockist?
If you purchased an item from one of our lovely stockists and you'd like a refund or exchange, you will need to go back to them directly with your inquiry. We at Surya cannot process any refunds or exchanges with items that were not purchased directly through our website.
Purchased an item from one of our event stalls?
If you purchased an item/s from any of our market or festival stalls, you will need to go back to the stall for an exchange, and contact us about this within 1 week of purchase. We do not offer refunds for items purchased from our event stalls. Please contact us to find out where we will be next.
